Privacy Policy - Packu App

This Privacy Policy outlines how Packu ("we", "our", or "the app") collects, uses, and discloses personal information when you use our delivery services via the Packu mobile application ("the app"). By using the app, you agree to the collection and use of your information as described in this policy.

Personal Information:

When you use the Packu app, we may collect personal information such as your name, contact details (phone number, email address), and payment information (credit card details, PayPal information) to facilitate delivery services and payments.

Location Information:

We collect location data while the app is in use to provide delivery services. This includes your device's GPS data and may include information about nearby Wi-Fi access points and cell towers.

Usage Information:

We collect information about how you interact with the app, such as the pages or features you access, the time and date of your visits, and other usage statistics.

Delivery Services:

We use your personal information to facilitate delivery services, including matching you with self-employed drivers and managing deliveries.

Communications:

We may use your contact information to communicate with you about your deliveries, provide updates, respond to inquiries, and send promotional messages related to our services.

Improvements:

We use the information collected to improve our app, services, and user experience, including troubleshooting issues, analyzing trends, and conducting research.

With Drivers:

Your name, contact information, and delivery details are shared with self-employed drivers to facilitate delivery services. Drivers are required to handle your information responsibly and only use it for the purpose of completing deliveries.

Service Providers:

We may share your information with third-party service providers who assist us in operating the app, such as payment processors, analytics providers, and IT support.

Legal Compliance:

We may disclose your information when required by law, to enforce our policies, respond to legal requests, protect our rights, or ensure the safety of others.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

Under the UK GDPR, you have the right to access, rectify, erase, restrict, and object to the processing of your personal information. You also have the right to data portability. You can review and update your personal information through the app settings or by contacting us directly.

Your Choices:

You can choose not to provide certain information, although it may limit your ability to use certain features of the app. You can also review and update your personal information through the app settings.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website or within the app. Where appropriate, we will also notify you via email or other direct communication methods.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us here.